Terms and Conditions

1. Terms of exchange and return.

If you would like to return or exchange an item, please email us at within 14 days after receiving the package. To get a full refund, you have to return the item in its original condition, in its original packaging, and unused. If all conditions are met, we will offer a refund for this product. Please pack the parcel attentively for safe delivery, Heleonic is not responsible for damages in transit. Also, all return shipping costs are non-refundable.

2. Conditions for canceling a pre-order.

If you would like to cancel a pre-order after 14 days from the payment date, please send us an email at In this case, we will refund 80% of the order value, the refund period may be up to 14 working days.

3. Warranty.

Heleonic products are guaranteed for 1 year from the date of purchase. If you have a warranty issue, send us an email notification with some photos and a description of the issue at We will contact you within 2-3 business days to clarify the details. Shipping costs to Heleonic are non-refundable. The cost of shipping the goods to the customer is covered by Heleonic.